Policies / Refunds
Refund Policy
This conditions-based policy explains how Sinclair Digital LLC handles digital-goods problems and payment errors.
When to contact support
Contact support@avasinclair.pro as soon as possible if a delivered key is invalid or non-working, if the wrong edition, platform, or region was delivered, if a duplicate payment or payment error occurred, or if fulfillment failed. Include the order details and a clear description of the problem; do not send a key in an unsecured public channel.
Review and available remedy
We review the order, payment record, compatibility information, and fulfillment status. Depending on the facts, the applicable remedy may include correction, replacement, cancellation, or a refund for an eligible payment. A remedy is not promised without review, and contacting support does not itself create an Order or payment entitlement.
Revealed or redeemed digital goods
For digital goods that have been revealed or redeemed, the available remedy depends on whether the key was usable and on applicable consumer law. A revealed or redeemed key may limit cancellation or refund where the law permits, but a key that is invalid, non-working, or materially mismatched remains eligible for support review.
Consumer rights
Nothing in this policy removes or limits mandatory consumer rights or remedies that apply to you under the law of your jurisdiction. If a mandatory rule provides a different remedy, that rule controls.